Terugbetalingsbeleid

Return & Refund Policy

Overview

We want you to be satisfied with your purchase. This policy outlines the conditions under which returns and refunds are accepted for products purchased through our website.

Please note that our orders are fulfilled through Amazon Fulfillment (FBA / Multi-Channel Fulfillment), and certain return conditions may be subject to Amazon’s logistics and handling requirements.

Eligibility for Returns

Due to the nature of dietary supplements and wellness products, we only accept returns under the following conditions:

  • The product is unopened, unused, and in its original sealed packaging

  • The return request is made within 14 days of delivery (or within the legally required period in your country)

  • The product is in resalable condition

We do not accept returns for:

  • Opened or used products

  • Products with damaged or missing seals

  • Items marked as final sale or non-returnable

How to Request a Return

To initiate a return, please contact our support team at:

Email: hello@bioessentials.cc

Include:

  • Your order number

  • The product(s) you wish to return

  • The reason for the return (optional, but helpful)

Our team will provide you with return instructions and, if applicable, a return authorization.

Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to an error on our part (wrong item sent, defective product, or damaged in transit).

  • We recommend using a tracked shipping service, as we cannot be responsible for lost return shipments.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of delivery and include:

  • Your order number

  • A clear photo of the damaged product and packaging

We will arrange a replacement or refund at no additional cost.

Non-Delivery / Lost Packages

If your tracking shows the package as delivered but you have not received it, please contact us within 7 days so we can assist you in opening an investigation with the carrier.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or fees charged by local authorities are non-refundable.

Exchanges

We do not offer direct exchanges. If you wish to replace a product, please request a return (if eligible) and place a new order.

Legal Rights

This policy does not affect your statutory rights as a consumer under applicable consumer protection laws in your country of residence, including rights related to defective or misdescribed goods.